Meterbeheer Privacy Statement

Version: 1.0
Last updated: July 7, 2026

1. Introduction

Meterbeheer B.V. (“Meterbeheer,” “we,” “us”) places great importance on protecting your personal data. In this privacy statement, we explain what personal data we collect, why we process it, how we handle it, and what rights you have.

Meterbeheer provides a platform that gives organizations access, via a single API, to energy meter data from smart meters, high-volume connections, solar panels, and other energy systems. Meter data is processed only after a valid authorization or other legally valid basis has been obtained.

We process personal data in accordance with the General Data Protection Regulation (GDPR).

2. Who is responsible?

Meterbeheer B.V. is responsible for the processing of personal data as described in this privacy statement.

Meterbeheer B.V.
Danzigerkade 15
1013 AP Amsterdam

Email: info@Meterbeheer.nl
Website: www.meterbeheer.nl

3. What personal data do we process?

Depending on how you use the platform, we may process the following personal data:

Account Information

  • name;
  • company name;
  • email address;
  • phone number;
  • username;
  • password (stored in encrypted form).

Connection Details

  • address information for the connection;
  • EAN code;
  • connection type;
  • information about the grid operator or metering service;
  • authorization information.

Measurement Data

  • electricity consumption;
  • gas consumption;
  • feed-in of electricity;
  • historical measurement data;
  • data from solar panels or other connected energy systems.

Technical Specifications

  • IP address;
  • log files;
  • browser and device data;
  • API usage;
  • date and time of consultations.

4. Why do we process your personal data?

We process personal data in order to:

  • to enable access to the Meterbeheer platform;
  • manage user accounts;
  • register connections with metering services;
  • retrieve and make energy measurement data available;
  • to process digital authorizations;
  • Make API connections available;
  • to provide support and customer service;
  • investigate malfunctions and security incidents;
  • to improve our services;
  • to comply with legal obligations.

We process only the personal data necessary for these purposes.

5. On what legal basis do we process your data?

We process personal data based on one or more of the following grounds:

  • performance of a contract;
  • consent from the owner/user of an energy connection (for example, via a digital authorization);
  • to comply with a legal obligation;
  • legitimate interests, such as security, fraud prevention, and improving our services.

When processing is based on consent, that consent may be withdrawn at any time.

6. Measurement Data

Meterbeheer processes energy metering data exclusively for the purposes for which consent has been granted through the Metering Data Processing Agreement, a (digital) authorization, or for which there is another legal basis.

7. Sharing of Personal Data

We share personal data only when it is necessary for the provision of our services or when we are legally required to do so.

Data may be shared with:

  • utility companies;
  • measurement services;
  • Accountants or auditing bodies;
  • IT service providers;
  • hosting providers;
  • security service providers;
  • other parties necessary for the provision of our services.

We enter into data processing agreements with parties that process personal data on our behalf.

We never sell personal data to third parties.

8. Retention Periods

We do not retain personal data for longer than is necessary for the purposes for which it was collected or for as long as required by law.

At the end of the retention period, personal data will be deleted or anonymized.

9. Security

Meterbeheer takes appropriate technical and organizational measures to protect personal data against loss, unauthorized access, alteration, or disclosure.

10. Cookies

Our website and platform may use cookies and similar technologies for:

  • the functioning of the website;
  • security;
  • usage analysis;
  • improving service delivery.

For non-essential cookies, we ask for your consent in advance, if required by law.

11. Your Rights

Meterbeheer processes (personal) data from its customers and from owners/users of energy connections who have granted authorization to a Meterbeheer customer.

Meterbeheer Customers

Meterbeheer customers have the right to:

  • to access their personal data;
  • to have their information corrected;
  • to have their data deleted;
  • to restrict processing;
  • to object to the processing;
  • to transfer their data (data portability);
  • to revoke previously given consent.

If you, as a customer, would like to view, correct, or delete your information , please contact us at info@Meterbeheer.nl.

We generally respond within one month.

Owners and users of utility connections

Owners or users of an energy connection who have signed an authorization must contact the customer who sent the authorization to them in order to view, correct, or delete data.

When an authorization is modified, the information is updated on the Meterbeheer platform via the customer’s platform.

When an authorization is revoked, all associated data is deleted from Meterbeheer’s platform via the customer’s platform.

Why is the owner/user listed as the customer?

As long as the customer has a valid authorization and has not been informed by the owner/user that the authorization must be amended or revoked, the customer remains entitled to process the associated (personal) data. To avoid any ambiguity regarding responsibilities, the authorization must be amended or revoked by the party that had it drawn up.

12. Complaints

If you feel that we are not handling your personal data with due care, please let us know so that we can work together to find a solution.

13. Changes

This privacy statement may be amended from time to time.

The most up-to-date version is always available on the Meterbeheer website. We will notify users of any significant changes.

14. Contact

Do you have any questions about this privacy statement or about the processing of your personal data?

Please contact:

Meterbeheer B.V.
Danzigerkade 15
1013 AP Amsterdam

Email: info@Meterbeheer.nl
Website: www.meterbeheer.nl